Pohanka Honda of Salisbury Dealership Customer Reviews
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If you haven’t been to Pohanka Honda of Salisbury yet, then you should take advantage of the views and opinions that our previous customers have expressed. Take a look below and read through some of their testimonials to learn what it’s like to work with Pohanka Honda of Salisbury.
Can’t say enough good things about my experience here recently. Faith and her team were nothing but helpful and kind, and they did everything they could to ensure that my A/C was fixed in a timely fashion (I was in a bit of a time crunch). Awesome service, great communication and a job well done!
10 Jul 2020
We were over 400 miles from home when we started experiencing car troubles. We called Pohanka Honda; which was within miles from where we were on the highway (thankfully!), and the individual who answered the phone told us to bring the car right in. Let me just preface this...it was Friday of a Ho...liday weekend (July 4th) at roughly 9:45 am. Upon arrival Faith greeted us immediately and I told her what was happening with the car. She made it a point to let me know that it could take an hour or so before they could look at the car due to it being such a busy day (which I appreciated). She guided us to the waiting area, where there were free beverages, free wi-fi and plenty of space - let me not fail to mention that it was a comfortable temperature inside being that outside it was already 85 degrees at 9:45am. Faith continued to keep us up-to-breath on what was happening. I was concerned that the problem was going to be something severe; yet ended up being much better than I expected - and the price was reasonable based on the work completed. We ended up being at the dealership for a total of 4 hours yet the time seemed to go by quick. They offered us a loaner vehicle so we could go get lunch, but made us aware that they also offered free shuttle service within a 10 mile radius. Upon our departure I made it a point to let Faith know how great their customer service is; and how truly seamless the experience was considering that we broke down so far from home. We were back on the road and on our way home. Thank you Faith for everything, and thank you Pohanka Honda for recognizing what customer service should be!Show more
03 May 2020
I find it very hard to figure out where to start with this review. This dealership is AMAZING. Let's start there. Everyone was so incredible to me. Buying a car can be difficult and stressful (or so I hear!), but not at this dealership. Even during this pandemic, as soon as you walk in you get ...a good vibe from everyone that works there. They were very welcoming when I arrived and it stayed that way until I left. I knew the car salesman Joel, which was my reason for exploring the car dealership avenue in the first place because I know hes trustworthy and honest. I went in knowing he wouldn't let me be misdirected or misinformed when it came to buying a car. However, I never expected his team to go to great lengths to achieve the financial goals that I had set in my mind. Bryan Perdue and Claudia went above and beyond any expectation that I had in getting me into an incredible vehicle (2017 Honda Accord Sport) at an incredible rate. I could not be more grateful for them! They are an amazing team that TRULY cares about people, and not just a sale. I will definitely be recommending them to everyone I know. My experience with Pohanka Honda of Salisbury was everything a positive car buying experience should be and more! When you go to Pohanka Honda of Salisbury, ask to work with Joel English, Bryan Perdue, and Claudia because they are truly miracle workers!Show more
25 Jan 2020
The staff in the express service section is awesome! I thought that they were opened to 6 but they are open to 5, so I felt so bad and told them they didn’t have to service my car for the normal service if they could just look at my tire. They said it wasn’t a problem and could definitely be fit... in! I was so grateful because I live 30 min awayShow more
10 Jan 2020
Service advisor was Lori Nelson, was greeted with a smile. Very personable. When I left the dealer I left a coupon on the counter. To my surprise I received a phone call from Lori, informing me I left the coupon. She told me she would mail it to my home. Very thoughtful. Great Job.
Perry Hall Kim
02 Dec 2019
I highly recommend Walter D. if you go to Pohanka Honda to buy a vehicle. He spent two different visits taking his time to explain everything he could to me. I really liked him and felt very comfortable that he was completely honest. I hope you ask for him when you go to look for a vehicle there.
16 Nov 2019
Took my 2006 Toyota Solara in to have the headlights polished. They were very cloudy and needed to be replaced or repaired. Pohanka offers a service where they sand and coat the headlights and give them a 2 year guarantee. The headlights look great - almost like brand new. Took less than 2 hours... and I didn't have to make an appointment. Staff was very helpful and friendly. Cost was under $100, and they also did a compimentary car wash☺️. Overall, a great experience!Show more
12 Nov 2019
Bought a 2017 Honda Accord today. Taylor Bounds was my salesman and he was nothing but professional, kind, and everything I could want from a salesperson. We were in and out in 3 hours.. pretty good!! Great experience all around.
03 Sep 2019
I recommend Taylor Bounds for sales if possible! He was very patient as I car shopped for months! The customer service and buying experience was better than my four previous cars and dealerships. My family will be returning to Pohanka Honda.
03 Sep 2019
David Carpenter was great to work with! I was living in North Carolina and he was so helpful to find the exact Pilot I wanted. He was easy to work with and kept me informed the entire way. I would highly recommend working with David to buy your next car.