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148 Reviews

4.9 out of 5 stars

5 star

137

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Matthew P., Manhattan, NY 14 Nov 2014

While driving from Virginia to nyc,the engine light came on. We found this dealership 26 miles from our location. The service representative looked at the car told us that the problem did not have to be addressed immediately and sent us on our way.So HonestHighly tecommend

5 rate

Lisa C., Washington, DC 26 Jun 2014

This place gets an A+ all they way around. Their staff is incredibly friendly and competent. Kim was my service advisor and I can't say enough about how great she was. She is truly an ambassador for Pohanka. I brought my car for a seat belt repair and they told me it was covered under warran...ty so they knew up front this was not a money-making repair but they treated me great. In fact after realizing it would take longer than expected, they put me in a loaner at no charge. The repair ended up needing additional parts that they covered. I didn't even buy my vehicle from them and I felt like they delivered over and above anything I expected at every turn. I will be back and in fact when I am ready to purchase my next Honda, it will be from them. Show more

5 rate

Janeen D., Denver, CO 02 Apr 2010

Down to earth, friendly, professional, and helpful customer service people!Their technicians will assess what your car needs now, and what it will need later, so you know when to expect a larger service bill.They are also wonderful at gauging when your car will be ready to pick up after it has been ...serviced. The service manager who assisted me pointed out a small gash in my tire to keep an eye on, but does not seem to need replacing, which was great news since it still has about 20K left to go.I also needed a new windshield and Honda drove my car to neighboring Delmarva Auto Glass, and brought it back to Honda so I could pick it up in the afternoon.Quality people and service!! Definitely trust them with your Honda! Show more

5 rate

Shannon410 02 Dec 2017

Purchased a new Honda Accord Coupe from Frenchy. This was by far the best experience in all my car buying days. He was kind, honest and really outgoing. Frenchy made sure that every step of the car buying experience I was informed. He checked for rebates and applicable discounts to make sure I recei...ved the absolute best deal possible. Frenchy is the best and will not talk you into any car you are not going to be completely satisfied with. If your looking for a new car go check him out. He will take great care of you. Thanks Frenchy!! Show more

5 rate

JimDelaware 01 Dec 2017

Showroom first impression is casual with plenty of friendly faces. Serendipity led me to Caleb Moore, a young (to me) man with a sincere smile and genuine "how can I help" attitude. Caleb did his best work when I handed him my Edmunds research on trade-in values and average sales price of Ridgelines.... The lilt of offer and counter-offer led quickly to a fair price. In finalizing sales papers Elizabeth Brannon provokes thought on an exterior protection called "Nano" and I did well to listen to her. Before I drove away, Caleb condensed an semester of automotive electronics into a 15 minute demonstration. To anyone thinking Honda, give these folks a try. Show more

5 rate

Maria Pelton 10 Jul 2020

We were over 400 miles from home when we started experiencing car troubles. We called Pohanka Honda; which was within miles from where we were on the highway (thankfully!), and the individual who answered the phone told us to bring the car right in. Let me just preface this...it was Friday of a Ho...liday weekend (July 4th) at roughly 9:45 am. Upon arrival Faith greeted us immediately and I told her what was happening with the car. She made it a point to let me know that it could take an hour or so before they could look at the car due to it being such a busy day (which I appreciated). She guided us to the waiting area, where there were free beverages, free wi-fi and plenty of space - let me not fail to mention that it was a comfortable temperature inside being that outside it was already 85 degrees at 9:45am. Faith continued to keep us up-to-breath on what was happening. I was concerned that the problem was going to be something severe; yet ended up being much better than I expected - and the price was reasonable based on the work completed. We ended up being at the dealership for a total of 4 hours yet the time seemed to go by quick. They offered us a loaner vehicle so we could go get lunch, but made us aware that they also offered free shuttle service within a 10 mile radius. Upon our departure I made it a point to let Faith know how great their customer service is; and how truly seamless the experience was considering that we broke down so far from home. We were back on the road and on our way home. Thank you Faith for everything, and thank you Pohanka Honda for recognizing what customer service should be! Show more

5 rate

TJohnson31 21 Nov 2017

I took my mother ( Ms. Carla Leonard) to Pohanka Honda of Salisbury this past weekend. Our salesman was Emmanuel (Frenchy) Simplice. My mother was unsure of what she wanted besides a small SUV. Mr. Simplice showed my mother many many different vehicles and even still he remained very pleasant and... patient. She finally decided on a brand new 2017 Honda CR-V!! She couldn't be happier with her purchase!!! Thank you for putting a smile on her face! Show more

5 rate

MicahW 22 Jul 2015

My husband and I just moved to the area and needed a second car. After much shopping around, we found the service here to be exceptional. We especially enjoyed working with our sales rep, Taylor B. . . . he was so friendly, patient, honest and dedicated to helping us get the best deal!! The rest of ...the staff was also very personable; I would highly recommend this dealership!! Show more

5 rate

nike5 07 Jan 2014

I purchased a Honda Accord from Pohanka and they were the best! Great communication with the sales person and his management. The young lady in finance was so kind and so patient with explaining to me all the different products!

5 rate

accordloverde 08 Nov 2012

Just bought an accord from Dwayne. Dealt with him online a while before coming in and everything was just as he said when we got there. The car and paperwork were ready when we came in so everything was done fast. He set up our phones and showed us how everything worked before we left. Not at all th...e typical salemen like we were used to. Thanks! We'll definitely be back next time. Show more

5 rate